TRIBE MEMBER RULES & FACILITY POLICIES
These Rules are part of your Membership Agreement. You receive a copy at signup, they are posted at the club and available in the member portal, and TRIBE gives thirty (30) days' written notice before any material change. If a rule here conflicts with a signed agreement or waiver, the signed document controls.
1. TIERS, ACCESS AND INCLUSIONS
• Tier 1 Essentials — Access: All hours except the 5–9 PM peak window. Coaching included: None.
• Tier 2 Coaching — Access: All hours, including peak. Coaching included: 1 one-to-one session per month; assigned coach.
• Tier 3 Elite — Access: All hours, including peak. Coaching included: 1 one-to-one session per week; fully custom programming.
• Teen Performance (13–17) — Access: Scheduled group sessions; open gym during staffed hours; one-to-one sessions by arrangement with a coach. Coaching included: 8 coached small-group sessions per month.
• Tier 1 has no evening peak access. The peak window is 5:00–9:00 PM, Sunday through Thursday.
• Teen group sessions run 30 minutes, in groups of 4–8, hard-capped at 12.
• Teen Performance is month-to-month only, is not offered on a Trial or Prepaid Term, and never includes a self-access credential.
• Teen access. Scheduled group sessions and open gym both require staffed hours. One-to-one teen sessions may be scheduled at any time, arranged directly with a TRIBE coach, including outside the posted staffed blocks.
• A teen member is never in the building without a TRIBE coach present, is never issued a credential, and never has self-access. A one-to-one session outside staffed hours is not self-access: it happens only because a coach is there for it, and the teen arrives and leaves with the coach present.
• Self-access during unstaffed hours requires the Self-Access Checklist and Addendum for any tier, and is never included automatically.
• Term structures. Tiers 1 and 2 are available Flex (month-to-month) or Commit (rolling three-month terms that renew automatically unless cancelled before the current term ends). Tier 3 Elite runs a three-month initial term and then continues month-to-month. Teen Performance is month-to-month only.
• You may upgrade effective your next billing date. Downgrades take effect on your next billing date, or at the end of a current committed or prepaid term.
• Sessions must be scheduled in advance. They do not roll over to another month and have no cash value. Unused sessions are forfeited at month end.
• Sessions cancelled with less than twelve (12) hours' notice, and no-shows, count as used.
• Sessions cancelled by TRIBE are rescheduled or credited.
• Sessions are not separately refundable and are not transferable to another person.
3. HOURS, SHABBAT AND YOM TOV
• Sunday–Thursday — Staff coverage: Morning and evening staffed blocks.
• Friday — Staff coverage: Morning only.
• Friday afternoon — Staff coverage: None.
• Shabbat — Staff coverage: Closed.
• Motzei Shabbos — Staff coverage: None.
• Self-access closes approximately two (2) hours before candle lighting every Friday and Yom Tov eve, and reopens approximately thirty (30) minutes after Havdalah. Exact times are posted each week.
• These times shift weekly and are published in advance. Credentials are disabled during closed windows.
• Check the posted schedule before every visit.
• TRIBE may close or reduce hours for holidays, weather, maintenance, repairs, staffing, or emergency. Closures of seven consecutive days or less do not create a credit or refund.
• A freeze runs for thirty (30) days and is limited to one freeze in any twelve-month period. Request it in writing; freezes are granted at TRIBE's discretion.
• Access and credentials are suspended during a freeze and included sessions do not accrue.
• A freeze during a Commit or Prepaid Term extends that term by thirty days.
• A freeze is not a cancellation and does not substitute for one. Your statutory cancellation rights are unaffected.
Granted only after you are in an eligible tier, complete an in-person walkthrough with staff, sign the Self-Access Checklist, and TRIBE manually provisions your credential. There are no exceptions and it is never automatic.
• Self-access runs through the Rhombus app; a key fob is issued if you do not carry a smartphone.
• Your credential is personal to you. Do not share, lend, or duplicate it. Do not let anyone else in, prop or hold the door, or leave it ajar. No guests during unstaffed hours.
• Report a lost or stolen fob immediately so it can be deactivated. Replacement is $25.00.
• Nobody under 18 is in the building during unstaffed hours.
• You are financially responsible for any loss, damage, or injury caused by a person you admitted.
• Entries, exits, and credential events are logged, and the facility is under video surveillance at all times.
Violation fees. TRIBE tells you in writing what a fee is for before charging it, adds it to your next billing date rather than charging on the spot, will consider a written dispute made within seven (7) days, and may waive a first occurrence.
• Security and safety — $100.00, immediate suspension of self-access, possible termination; a second occurrence is permanent revocation. Sharing or duplicating a credential; letting anyone in or propping, holding, or leaving the door ajar; bringing a guest; a person under 18 present; non-emergency use of a panic button; entering during a closed Shabbat or Yom Tov window.
• Facility care — written warning, then $25.00 per occurrence. Lights left on; weights or equipment not returned; thermostat outside the posted setting; TVs or music left on or content outside TRIBE standards; failing to report damage.
6. CONDUCT AND FACILITY USE
• Follow posted rules, signage, safety instruction, and staff direction at all times.
• Use equipment only as designed and instructed. Collars on loaded barbells. Re-rack and return everything after use.
• Use the rack safeties when lifting alone.
• Do not train while impaired by alcohol, cannabis, or anything affecting judgment, balance, or reaction time. No anabolic steroids or controlled substances on the premises.
• Do not coach, train, or spot another member unless you are TRIBE staff acting in that role, and do not run any training or coaching business on the premises.
• No guest without prior written approval from TRIBE, and never during unstaffed hours.
• Athletic clothing and closed athletic footwear. Respectful conduct toward staff and members at all times.
• Music plays through the iPad — keep the volume reasonable. iPad and TV content must meet TRIBE standards; TVs are for news and sports only.
• Thermostat is by the bathroom. If the gym is empty, leave cooling at 74 and heat at 66.
TRIBE is a men-only training environment and member privacy is a condition of membership.
• Do not photograph, film, live-stream, or record any other person, in any area, at any time, without their express permission and TRIBE's approval.
• Never record in changing or bathroom areas, under any circumstances.
• Violation is grounds for immediate termination without refund and may be reported to law enforcement.
• TRIBE operates video surveillance and access control in common areas and at entry points for security, incident review, and access verification. Recordings may be retained, reviewed, and disclosed where legally required.
8. PERSONAL PROPERTY, INJURIES AND COMMUNICATIONS
• TRIBE is not responsible for lost, stolen, or damaged personal property, including items in lockers, cubbies, or vehicles. Lockers are day use only.
• Report any injury, near-miss, equipment failure, or unsafe condition to staff as soon as possible and within twenty-four (24) hours.
• Operational messages — billing, trial conversion reminders, schedule and hours changes, Shabbat and Yom Tov times, closures, and safety notices — are sent by email, SMS, and WhatsApp and are necessary to your membership.
• Marketing messages are separate and optional. Opt out any time by replying STOP or contacting us, without affecting your membership or operational notices.
• At enrollment: an enrollment confirmation recording your plan, monthly rate, term, billing date, renewal terms, the cancellation policy, and how to cancel — in a form you can keep. This confirmation is part of your Membership Agreement and is the record of the price and term of your membership. Where you enrolled on the Trial, it also states the Trial charge, the conversion date, and the rate that applies afterwards. Check it against what you were told, and contact TRIBE before your first billing date if anything differs.
• Before a trial converts: a reminder stating the conversion date, the rate that will apply, that the membership begins a three-month term that renews, the total payable over that term, the $50 fee for cancelling part-way through a term, and how to cancel or switch to month-to-month instead.
• Before a Prepaid Term ends: written notice of the end date, what your membership converts to, the rate, and how to cancel.
• Before a Commit term renews: written notice that your three-month term is ending and will renew for a further three months, the date by which you must tell us to end it, and how to do that. Sent in time for you to act on it.
• Before any rate change or material change to these Rules: written notice, with the right to cancel without penalty before it takes effect.
• When you cancel: written confirmation. Keep it, and contact us if it does not arrive within two business days — an unconfirmed cancellation may not have been processed.
How TRIBE handles a cancellation request. TRIBE processes a cancellation no later than three (3) business days after receiving it. Where a membership has just renewed and you tell us within three (3) business days of that renewal that you did not intend to continue, TRIBE accepts the cancellation of that renewal and refunds the renewal charge. Staff do not have discretion to refuse this.
Some information is held on your member profile rather than on a signed form, because it changes and a signed form does not. You are responsible for keeping it accurate:
• Date of birth and contact details
• Emergency contact name and phone
• Medical conditions, injuries, medications, allergies, and limitations — update these in writing before your next visit if anything changes
• For teen members: parent and guardian contacts, a second emergency contact, and health insurance carrier and policy number
• Recorded preferences, including any limited media preference and, for teen members, whether coaches may communicate directly with your son
Ask any staff member to show you what is on your profile, or view it in the member portal.
11. GROUNDS FOR IMMEDIATE TERMINATION
Conduct that endangers any person; harassment, threats, or discriminatory conduct; recording another member without permission; sharing a credential or admitting an unauthorized person; theft or vandalism; presence while impaired; or repeated disregard of safety instruction. Where TRIBE terminates for cause, access ends immediately, credentials are deactivated, and no refund is owed except as required by law.
TRIBE Training Club · 577 Willow Ave, Cedarhurst, NY 11516 · 516-792-2843 · info@tribetrainingclub.com
TRIBE Training Club